Information We Collect

When you use chat-msg for project budget management, we gather different types of information to provide you with effective financial tracking tools. Here's what we collect and why it matters for your budget planning.

• Account Information: Your name, email address, company name, and phone number when you register. We need this to create your account and communicate important updates about your budget projects.
• Financial Data: Project budgets, expense entries, cost categories, vendor information, and payment records you input into our system. This forms the core of your budget management workspace.
• Usage Information: How you interact with our platform—which features you use most, when you access reports, and how you organize your budget categories. This helps us improve the tools you actually need.
• Device Data: Technical information like your IP address, browser type, device model, and operating system. We use this for security monitoring and to ensure the platform works properly on your devices.
• Communication Records: Messages you send through our support system, feedback you provide, and any documentation you share when reporting issues or requesting assistance.

How We Use Your Information

Your data serves specific purposes in helping you manage project finances effectively. We don't use your information for unrelated marketing or sell it to third parties. Here's exactly what we do with the data you entrust to us.

• Platform Operation: Processing your budget entries, generating financial reports, calculating project costs, and maintaining your workspace. This is the fundamental reason we collect your data.
• Account Management: Verifying your identity, managing your subscription, processing payments, and handling account-related requests you submit to our team.
• Customer Support: Responding to your questions, troubleshooting technical issues, and providing guidance on budget management features when you contact us.
• Security Protection: Monitoring for unauthorized access, detecting unusual activity patterns, preventing fraud, and protecting your financial data from potential threats.
• Product Development: Analyzing aggregated usage patterns to understand which features work well and where we should focus improvements. We don't look at individual user data for this—only overall trends.
• Legal Compliance: Meeting regulatory requirements in Thailand, maintaining records for tax purposes, and responding to valid legal requests when required by law.

Data Storage and Security

We take protecting your financial information seriously. Your budget data is stored on secure servers with multiple layers of protection. Here's how we keep your information safe.

Your data is stored on servers located in secure facilities with physical security measures. While we implement strong protections, no system is completely immune to risks. We commit to notifying you promptly if any security incident affects your information.

Information Sharing and Third Parties

We don't sell your budget data to advertisers or marketing companies. However, we do work with specific service providers to operate our platform. Here's who might access your information and why.

• Payment Processors: When you pay for your subscription, your payment information goes directly to our payment processor. We don't store complete credit card numbers on our servers.
• Cloud Infrastructure: Our hosting provider maintains the servers where your data is stored. They're bound by strict confidentiality agreements and don't have permission to use your data.
• Email Services: We use email service providers to send you notifications, reports, and important updates about your account. They only process this data on our behalf.
• Analytics Tools: We use analytics services to understand how people use our platform in aggregate. These tools collect anonymized usage data—they don't access your actual budget information.
• Legal Requirements: We may disclose information if required by Thai law, court order, or governmental authority. We'll notify you about such requests unless legally prohibited from doing so.

All third-party providers we work with are required to protect your data according to standards comparable to ours. We regularly review their security practices and compliance.

Your Rights and Choices

You maintain control over your personal information. Under Thailand's Personal Data Protection Act and our commitment to transparency, you have several rights regarding your data.

To exercise any of these rights, email us at support@chat-msg.com with your request. We'll verify your identity and respond within the timeframes required by Thai law. There's no fee for most requests, though we may charge reasonable costs for excessive or repetitive requests.

Data Retention

We keep your information only as long as necessary for the purposes explained in this policy. Different types of data have different retention periods based on legal requirements and practical needs.

After you close your account, we delete or anonymize your personal data within 90 days. Some information may be retained longer where required by law—for example, financial records for tax purposes. When data is no longer needed, we securely delete it from our systems and backups.

Cookies and Tracking

Our platform uses cookies and similar technologies to function properly and improve your experience. You can control how cookies are used, though some are essential for the platform to work.

• Essential Cookies: These keep you logged in, remember your preferences, and maintain security. The platform won't work properly without them, so they're always active.
  • Session authentication tokens
  • Security verification cookies
  • Load balancing identifiers
• Functional Cookies: These remember your settings like preferred currency, date formats, and dashboard layouts. You can disable these, but it means resetting preferences each visit.
• Analytics Cookies: We use these to understand how people use our platform—which features are popular, where people encounter problems. This data is aggregated and anonymized. You can opt out through your account settings.

Most browsers let you control cookies through their settings. Look for options under privacy or security settings. Keep in mind that blocking all cookies will prevent you from using chat-msg effectively.

International Data Transfers

While our primary operations are based in Thailand, some of our service providers operate servers in other countries. When your data is transferred internationally, we ensure it receives adequate protection.

Our cloud infrastructure provider maintains servers in multiple regions for reliability and performance. Data may be stored or processed in facilities outside Thailand, but always with security measures equivalent to Thai data protection standards. All international transfers comply with Thailand's Personal Data Protection Act requirements for cross-border data movement.

We use contractual protections with all international service providers to ensure your data rights are maintained regardless of where processing occurs. You can request information about specific transfer mechanisms by contacting us.

Children's Privacy

chat-msg is designed for business professionals and project managers. Our service is not intended for individuals under 18 years old. We don't knowingly collect personal information from children.

If we discover that we've inadvertently collected data from someone under 18, we'll delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately at support@chat-msg.com so we can address the situation.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes that affect how we handle your data, we'll notify you through email or an in-platform notification.

The "Effective Date" at the top of this policy shows when it was last updated. We recommend reviewing this policy periodically, especially before providing new types of information to us. Continued use of chat-msg after policy changes means you accept the updated terms.

For major changes that require your consent under Thai law, we'll ask for your explicit agreement before the new policy takes effect. You'll always have the option to review changes before deciding whether to continue using our service.

Thailand-Specific Compliance

As a company operating in Thailand, we comply with the Personal Data Protection Act B.E. 2562 (2019) and regulations issued by the Personal Data Protection Committee.

• Legal Basis: We process your data based on contract performance (providing budget management services), legal obligations (tax compliance), and legitimate interests (platform improvement and security).
• Data Controller: chat-msg acts as the data controller for personal information collected through our platform. We determine the purposes and means of processing your data.
• Right to Complain: If you believe we've violated your privacy rights, you can file a complaint with Thailand's Personal Data Protection Committee. We'd appreciate the opportunity to address your concerns directly first.
• Thai Language Version: While this policy is provided in English for international accessibility, a Thai language version is available upon request for those who prefer it.